Centile support
Help without asking for your private app data.
Centile provides educational height estimates, local measurement tracking and general wellbeing routines. It does not provide medical advice, diagnosis or a guarantee of final height.
What to include in a support message
- the app version and iOS version;
- the screen or feature involved;
- what you expected and what happened; and
- safe reproduction steps using made-up measurements if an example is needed.
Do not send
Do not send names, birth information, real measurements, parent heights, predictions, profile files, screenshots containing personal information, receipts, transaction identifiers, passwords or recovery codes.
Purchases and subscriptions
Apple handles purchases. You can manage an Apple subscription or request a refund from Apple. Deleting local app data does not cancel an Apple subscription, and cancelling a subscription does not delete local app data.
Delete local data
In the app, open Profile and choose Delete local data. This removes the live app-owned record and reminder from the device. It cannot remove a copy already retained in an Apple device backup.
Health and safety
Predictions are educational estimates with stated limitations. If growth, development, symptoms or general health are causing concern, contact an appropriate qualified health professional.
Stop a movement session if there is pain, dizziness, faintness, unusual shortness of breath or injury. For an immediate emergency, use the emergency service for your location. This support route is not an emergency or medical service.
Operator
Centile is operated by SLT Workshop Ltd, a New Zealand company. The public contact for support, privacy and security questions is support@centile.app.